$29.99 a month, billed monthly. No lock-in and no exit fee: cancel any time. Your cards stay with you, but they stop working when the subscription does. We reply to your Google reviews for you, in the voice you choose. Four and five star reviews we handle on our own, unless the customer has raised a problem. Anything with a complaint in it, and every review of three stars or under, we text you about first, and nothing goes up until you say so. Nobody can promise you Google rankings, and we don't.
1. About these terms
Word Around is a service run by Jared Bartolo, trading as V2 Designs, ABN 73 171 765 491, of Werribee, Victoria ("we", "us", "our"). Part A covers using this website and applies to everyone. Part B covers the Word Around service and applies once you sign up or buy cards from us. If we agree something different with you in writing, that written agreement wins where the two conflict.
2. What's on this site
The information here is general and is meant to help you decide whether Word Around suits your business. Prices and features are current at the date above but may change.
3. Enquiries
Sending an enquiry doesn't commit you to anything, and it doesn't commit us to taking you on. We handle your details under our privacy policy.
4. Acceptable use and our content
Don't use this site for anything unlawful, don't try to gain unauthorised access to it, and don't send automated submissions through the form. The design, text and code of this site, and the Word Around name, belong to us. Don't copy them for your own commercial use.
5. What you get
- Tap cards that open your Google review page when a customer taps them with a phone or scans the QR code.
- Replies posted for you. Reviews of your business get a reply in the voice you choose, published on your Google Business Profile. How that works, and what we ask you about first, is set out in clause 6.
- A text message when a review needs you. Any review that needs your judgement comes through to you with a reply already written and waiting for your go-ahead. That is every one, two and three star review, and any four or five star review where the customer has raised a problem. You choose whether those texts arrive at any time or only during hours you set.
- A monthly summary of what customers keep mentioning, how your rating is moving, and how many reviews nearby businesses received compared with you.
6. Replying to your reviews
When you sign up you authorise us to publish replies to reviews of your business on your Google Business Profile, in your business's name, using the tone settings you chose. We use that authority only to reply to reviews. This is the part of the service you are paying for, so it runs while you are subscribed, but you can change how it works or withdraw the authority at any time by telling us.
- Most four and five star reviews are replied to automatically. We don't ask you first and we don't text you about them. Every reply we post is listed for you to look over whenever you like.
- Anything with a complaint in it is never answered automatically, whatever the star rating. That covers every one, two and three star review, and any four or five star review where the customer has raised a problem. We text you with a reply already written, and nothing is published until you tell us to publish it. If you don't reply to us, nothing goes up.
- Replies are written by AI from the text of the review and the settings you gave us. No person reads every four or five star reply before it is published. If you would rather hold all replies for your approval, tell us and we'll set it that way.
- You can change your mind after the fact. You can edit or delete any reply on your profile yourself, or ask us to, and we'll do it as quickly as we can.
- We never commit your business to anything. A reply we write will not offer a refund, discount, free work, compensation or an admission of fault. Where a review calls for one of those, the reply acknowledges the problem and asks the customer to contact you directly.
A reply published in your business's name is your business's statement. We are responsible for posting replies that follow your settings and these terms. You are responsible for the accuracy of what you tell us about your business, because that is what the replies are built from. If a reply goes up that you are not happy with, tell us: we'll correct or remove it, and adjust your settings so it doesn't happen again.
7. What we don't do
- We don't touch anything on your profile except replies to reviews. We don't change your business name, address, hours, photos or description, and we don't answer messages or questions on your behalf.
- We don't write, buy or invent reviews.
- We don't filter customers so that only happy ones are asked for a review. Google bans that practice, and it can get a profile suspended.
- We don't contact the people who review you.
- We don't guarantee any number of reviews, star rating, or position in Google's search results or maps.
8. Fees and payment
The service costs $29.99 per month in Australian dollars. We're not currently registered for GST, so no GST is added. If that changes, we'll give you written notice first.
Payment is taken monthly in advance through Stripe. We may change the monthly price by giving you at least 30 days' notice. If you don't want to continue at the new price, you can cancel before it takes effect.
Your first month is free
New subscriptions start with a 30 day free trial. We take your card details when you sign up, but nothing is charged during the trial.
At the end of the 30 days the subscription continues automatically and the first payment of $29.99 is taken, unless you cancel before then. If you cancel during the trial you are not charged at all.
We will email you 7 days before the trial ends to remind you, to the address you gave us at signup. You can cancel at any time during the trial at app.wordaround.com.au/cancel, or by texting or calling us.
9. Cards
Cards are included with your subscription. How many you get is something we agree with you when you sign up, based on what your counter actually needs. If you buy a card outright without a subscription, you pay the price we agree at the time.
Every card points at a web address we control rather than straight at your Google page. That is what lets us re-point a card if your review link changes, and switch one off if it is lost or stolen.
It also means a card included with your subscription stops working when the subscription ends. The card stays with you, but tapping it will no longer open your review page. If you start again later we switch your existing cards back on rather than sending new ones. A card you bought outright is not affected and keeps working.
If a card doesn't work, tell us and we'll reprogram or replace it at no cost. If a card is lost or damaged, we'll post you a replacement for $25.
10. If a payment fails
We'll let you know and give you a reasonable chance to fix it. If a payment is still outstanding 14 days after we've told you, we may pause your alerts, replies and reports until it's sorted. We'll always contact you before pausing anything.
11. Cancelling
There's no lock-in contract, no minimum term and no exit fee. We stop posting replies as soon as you cancel. Cancel any time at app.wordaround.com.au/cancel, or by calling, texting or emailing us. Your service continues until the end of the month you've already paid for, and you won't be charged again. We don't refund part-months.
When you cancel, we remove ourselves as a manager on your Google Business Profile, and we delete our copies of your reviews within 90 days, as set out in our privacy policy.
Your cards stop working at the same time, as set out in clause 9. They stay with you, and we can switch them back on if you return.
12. Your responsibilities
- Give us accurate details and tell us when they change, especially the mobile number your alerts go to.
- Keep your Google Business Profile in your control. You own it. We need manager access to run the service, and you can remove it whenever you like. If you remove it, alerts, replies and reports all stop working.
- Deal with the reviews we send you. Any reply we text you about waits for your go-ahead. If a review gets the facts wrong, or you've already sorted it with the customer, tell us so the reply matches what actually happened.
- Keep us right about your business. Replies are written from what you've told us and go out in your name, so let us know when something changes that a reply might mention.
- Follow Google's review rules. Don't offer discounts, freebies or anything else in return for reviews. Don't ask only the customers you expect to be happy. Don't review your own business or ask staff, friends or family to. These breach Google's policies and can get reviews removed or your profile suspended.
- Don't place or use cards in a way that pressures customers into leaving a review.
13. Google and other platforms
The service depends on platforms we don't control, including Google and SMS carriers. They set their own rules, change their features and can suspend accounts. Google's notifications can arrive late or occasionally not at all. The public ratings and review counts in your monthly summary come from Google and may be delayed or incomplete. We're not responsible for these platforms' outages, policy changes or decisions about your account. Our ability to post replies depends on access that Google grants us and can withdraw. If Google withdraws it, replies will come to you to post by hand until it is restored. If a change stops part of the service from working, we'll tell you.
14. Availability
We aim to keep alerts and reports running at all times, but we can't guarantee uninterrupted service. When something breaks, we'll fix it as quickly as we reasonably can.
15. No guarantee of results
Reviews matter for local businesses, and replying to them helps. But the number of reviews you get, your rating and where you appear on Google depend on your customers, your competition and Google itself. We can't and don't guarantee any particular result.
16. Liability
Our services and cards come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
Where the law allows us to limit our liability, we limit it to supplying the service again or paying the cost of having it supplied again. To the extent the law permits, we're not liable for indirect or consequential loss, including lost profits, lost business, or loss caused by a third-party platform. Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
17. Confidentiality
We keep your business information and your reviews data confidential and use them only to provide the service. We may use de-identified figures combined across all customers to improve the service. Those figures never identify you or your customers.
18. Ending the service from our side
We may end the service by giving you one month's notice. We may end it immediately if you use it unlawfully, breach Google's review rules through the service, or leave a payment unpaid well beyond the period in clause 10.
19. Changes to these terms
We may update these terms. The current version always lives at this address, with the date it was last updated at the top. If a change materially affects you, we'll give you at least 30 days' notice, and you can cancel if you don't accept it.
20. Governing law
These terms are governed by the laws of Victoria, Australia, and both of us submit to the courts of Victoria. If something goes wrong, talk to us first. Most things get sorted with a phone call.
21. Contact us
Email: hello@v2designs.com.au
Phone: 0495 039 767
Werribee, Victoria, Australia